Order tracking
Where is your order?
Get real-time updates on your delivery. Enter your order number and email or phone number below to see the latest status.
Frequently asked
When will my order arrive?
Processing time: 2 – 4 working days (Mon – Fri)
Delivery time: 5 – 10 working days (Mon – Fri)
More details: Shipping Policy.
My delivery is missing or late
We're sorry for the wait. Email us at info@dorenne.com with your order number and we'll trace it for you immediately.
How do I return my package?
Email info@dorenne.com and we'll send a return label with instructions. Items returned without a request cannot be accepted.
Company information
Legal and registration details for Dorenne.
- Company name
- N.M. Commerce
- Address
- Anjelierenstraat 13, Purmerend, 1441HK, The Netherlands
- info@dorenne.com
- Phone
- +44 7366 221789
- Customer service hours
- Monday to Saturday, 9:30 AM – 7:00 PM
- Company number
- 89402669
- VAT number
- NL004723901B64
- D-U-N-S number
- 494615488
Still need help?
Our team is here to make sure your order arrives smoothly. Reach out — we respond within one business day.
Email
info@dorenne.com
Phone
+44 7366 221789
Customer service hours
Monday to Saturday, 9:30 AM – 7:00 PM
Response time
Within 1 business day